Posts from August 2012

Why not teach KT skills to kids?
Catégories: -Développement des Ressources Humaines et du Leader- -ATS- -BPI- -Capability Development Implementation Support-

Kepner-Tregoe founder, Ben Tregoe, was constantly asked by the Program Leaders who were certified to teach Problem Solving & Decision Making workshops, "Why aren't they teaching these skills in our schools?” In keeping with his lifelong belief that if you teach a man to fish, you feed him for a lifetime, Ben agreed. Teachers make a lasting impression on their students.  Invariably when a successful person names the most influential people in their lives, among them is a teacher or professor.

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A core element in the reduction of IT related business risks
Catégories: -Service Client et Support Informatique-

Reducing the risk in IT operations is critical to the stability of the IT Infrastructure - and the delivery of business. Reducing the time for the restoration of IT service in a structured manner, with transparent decisions being made by IT support and the business is time critical. Finding the root causes of a service interruption in a shorter time minimises the business risk from re-occurrence. Learn and practice the tools which help support staff think correctly under pressure. This course will prepare you for a life of structured and transparent Incident Management and Problem Management, and you can prove your understanding of the ITP Foundation Plus workshop by taking the ISEB Foundation Examination in KT ITSM Problem & Incident Management.
 

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Ensure your team's in winning form for the new financial year
Catégories: -Développement des Ressources Humaines et du Leader- -Opérations-

Don't let External Forces Slow You Down!
With slowdowns expected in the major economies around the world, the ability to navigate through these troubled times is critical to survival.
A clear mind coupled with rational thinking processes offers the best opportunity to break away from the pack and emerge a winner.

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Enhanced Troubleshooting: KT and Six Sigma
Catégories: -Opérations-

Six Sigma is about “Common Cause” problems, where factors inherent to the product or the process cause deviations over time. Think of any machine—all machines produce heat and all machines vibrate.  And over time, that heat will eventually dry out and crack the seals and gaskets, and the vibration will eventually work all the bolts loose. This is just in the nature of things—inherent variation.  Six Sigma attempts to isolate those inherent sources of variation, and to reduce them.

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